Microsoft Allowing a Small Number of Mistakenly Banned 360s Back on Xbox Live
Taking your Xbox 360 online with a pirated game, using a modded console, and cheating are all recipes for getting banned from Xbox Live. Typically these bans are handled by individuals at Microsoft. Recently, a number of bans were handed out by a piece of software and it appears that mistakes were made.
Stephen Toulouse, the head of Xbox Live’s Policy and Enforcement team, has written a blog post today explaining that a number of suspensions were mistakenly made by this software that is sometimes used. It occurred between August 29 and September 9, and those who were impacted will find that their console has been unbanned. To make it up to those affected users, Microsoft will soon grant them a free three-month subscription to Xbox Live Gold and 1,600 Microsoft Points ($ 20).
“Recently, it was brought to our attention that a number of customers had concerns about the validity of a recent ban of their individual consoles, which they feel had been triggered inaccurately,” he wrote. “In this case, the bans were related specifically to modded consoles. I take these claims very seriously, and after an initial investigation we have confirmed that a handful of banned consoles did in-fact appear to not have been modified or tampered with. We’re still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team’s normal actions. It’s very specific and occurred between August 29 and September 9, affecting a very small percentage of users.”
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